We have had to implement a Cancellation Policy in order to cover the event when a client needs to cancel on short notice. Often people do not realize that on behalf of their pet: drugs have been logged and drawn up, paperwork has been done, another client may have been turned down for that same appointment time, and sometimes the Doctor may already be on their way to your home. We also understand sometimes pets transition on their own prior to our arrival.
As such, we respectfully request that:
- If you cancel an appointment with 2 hours or less before the early aspect quoted for your appointment time, there will be a $100 cancellation fee that cannot be applied to future appointments, and will be applied to the lost appointment time. Even if your pet has transitioned on its own, much has been done to prepare for your pet, your appointment time was held away from other clients, and the cancellation fee will still be charged. We respect so deeply that making this decision can be agonizing for so many people. However we must also cover our costs so that we can be here to help other clients.
- If you cancel with short notice, be aware that our Doctors cannot drive and talk or text on the phone at the same time, and if they are on their way, they may still show up at your home before they have had a chance to receive the message from our client care team.